Refund policy

At Pulli, we're committed to making everyday life easier, and that includes returns. If you're not completely satisfied with your Pulli Bin, we offer a 60-day return policy. That means you have 60 days from the date you receive your order to request a return.

ELIGIBILITY
To be eligible for a return, your Pulli Bin must be in its original packaging and include the receipt or proof of purchase. It must also be:

  • Clean, sanitary, and free of trash, debris, or odors
  • Free of damage beyond normal household use

  • Free of signs of abuse, excessive wear, or modification

Returns that don't meet these criteria may not be accepted, or may only qualify for a partial refund.

HOW TO START A RETURN
Email us at team@pullidesign.com to begin your return request. Please include your reason for return and photos of the item, if applicable. Once your return is approved, we'll send you return instructions and a prepaid return shipping label. You'll have 7 days from the date of approval to ship your item back using the provided label. Please note returns sent back without prior authorization will not be accepted.

You can always contact us for any return questions at team@pullidesign.com. 

DAMAGES OR ISSUES
Please inspect your item upon arrival. If you receive the wrong product, or if your item is defective or damaged, contact us immediately. 

EXCEPTIONS / NON-RETURNABLE ITEMS
We do not accept returns on items marked as final sale, if you have questions about a specific item, feel free to reach out.

EXCHANGES
If you encounter any issues with your order, please let us know. We'll be happy to assist with a replacement if needed.

REFUNDS
We'll notify you as soon as we've received and inspected your return, and let you know whether your refund has been approved. Refunds may be full or partial depending on the item's condition upon return. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund. If it's been more than 15 business days since your refund was approved, feel free to contact us at team@pullidesign.com.